FAQS

FAQS

Electronic Cigarettes:

What is an e-cigarette?

An e-cigarette is a nicotine delivery system which promotes an alternative way to administer nicotine via a battery, liquid container (tank) and coil.
The battery unit can consist of in-built lithium-ion battery or external batteries, which is rechargeable and powers the device. Entry-level electronic cigarettes have an internal battery but more advanced devices have a removable battery which can be changed once it is no longer holding the charge.

The liquid holder is usually referred to as a clearomizer or tank and contains a heating element within called an atomizer (coil). This is powered by the battery and heats the e-liquid which once inhaled produces vapour.

The item I am looking for is out of stock, when will you have it in?

We receive new stock on a daily basis; however, some items do take quite a while to arrive. The most popular items on our website are restocked very regularly, but certain items will take longer. If you’d like to find out estimated restock dates for certain products, please feel free to give us a call on 0115 963 8452.

What is the status of my order?

When ordering with us online, your order will be processed by our automated system. Once you order has been completed, you will receive a confirmation email, with a shipping confirmation email once your order has been marked as dispatched. All orders placed before 2:20pm Monday to Friday will be sent out the same day – if we are experiencing delays we will contact you by phone or email. All orders placed after 2:30pm on Fridays will be processed the following Monday. If you have any questions regarding your order, please contact us at info@vuice vapes.com or 0115 9638452

What are your cut-off times for delivery?

Our cut-off time for same day dispatch is 2:30pm (GMT). We ship orders Monday-Friday. All orders made after 2:30pm on a Friday are shipped out the following Monday.

Which payment methods do you accept?

We currently use PayPal as our payment gateway. If you don’t have an account, you can check out as a guest using your card information.

When will I receive my order?

All orders are sent out on either Royal Mail 24 Hour Tracked delivery. We strive to get orders to customers as soon as possible, however, we can sometimes experience delays. If you have not received your order or cannot use the tracking information provided, please contact us at info@vuicevapes.com or 0115 963 8452

Which countries do you deliver to?

We currently deliver across Europe.

E-Liquids:

All e-liquid consists of vegetable glycerine (VG), propylene glycol (PG) and food-grade flavourings. TPD 10ml e-liquids also include nicotine (depending on nicotine strength chosen).

Is nicotine harmful?

There is much debate about nicotine, but on its own nicotine has never been shown to be harmful. Much of the negativity surrounding nicotine stems from its combination with tobacco cigarettes.

Product Aftercare:

I am not happy with my products, what do I do?

Vuice Vapes wants you to be satisfied with the products you have purchased as we pride ourselves on our levels of customer service. Please get in touch with our team to discuss what the issues are on info@vuicevapes.com or 0115 9638452