Shipping & Return Policy

Same Day Deliveries: We aim to dispatch all “Same Day Delivery” orders by 4:00 PM on the day the order is placed. Please note that this service is available only on qualifying orders (Hucknall Area) placed before our daily cut-off time. Orders received after the cut-off will be dispatched the following business day.

Standard Deliveries: All standard orders are shipped via Royal Mail First Class Tracked & Signed. Delivery typically takes 1–3 business days from the date of dispatch. Orders placed Monday to Friday are usually shipped around 4:30 PM, while Saturday dispatches are processed at approximately 4:00 PM. No orders are dispatched on Sundays or public holidays.

Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your parcel’s progress directly through Royal Mail’s website.

Returns & Exchanges: If you need to return or exchange an item, please ensure it is unused, in its original packaging, and returned within our stated return period. For hygiene and safety reasons, certain items may not be eligible for return once opened. Customers are responsible for return shipping costs unless the item is faulty or incorrect. Refunds or replacements will be processed once the returned item has been inspected.

Additional Information: For full details regarding delivery times, cancellations, returns, and exceptions, please review our complete policy here: Shipping Policies